Manager Quality & Monitoring

Reports to: Chief Executive Officer, Accountable Manager (AOC Operations)#

Responsible for: Quality Auditors, Document control officers & staff Liaison with the regulators especially UCAA

Department: Quality

Key Responsibilities

  • Be the overall authority of the company’s internal and external Audit program.
  • Shall be the primary liaison with the Uganda Civil Aviation Authority on behalf of the Accountable Manager.
  • Shall report directly to the Accountable Manager and maintain an independent position to ensure that all Quality assurance is managed in the most objective manner possible
  • To ensure that the Quality Assurance Program is independent.
  • To develop, maintain and implement an annual and biannual audit schedule in accordance with the requirements set by the company standards and Uganda Civil Aviation Regulations.
  • Shall ensure compliance and monitoring program through planned Audits and ad-hoc quality surveillance.
  • To oversee the preparation of audit reports for the respective departments and ensure departmental heads are aware of the levels of compliance in their respective departments.
  • To follow up with auditee for root cause identification & analysis, on-time appropriate corrective & preventive actions on audit findings to precisely address the root cause.
  • To regularly review regulatory changes and prepare recommendations to update company procedures and manuals
  • To Monitor and ensure compliance with all company operating procedures, manuals, and wires.
  • Keep a database to ensure effective management of data derived from the quality assurance program
  • Shall be the main focal point for all certification projects that the Airline undertakes.
  • Shall support the user departments in all developmental and expansion projects as applicable to the company strategy and goals.
  • Work hand in hand with the safety manager to ensure that all post holders companywide perform and manage safety and security risks that might be a threat to aircraft operations.
  • To ensure that all post holders conduct operations in accordance with conditions and restrictions of the Air Operator Certificate (AOC) and the Approved Maintenance Organization and in compliance with applicable regulations and standards of the company as laid down in the operation manuals.
  • Shall nominate Company auditors to affect regular audits as required by the audit schedule
  • Ensure that all company processes and procedures are subject to continuous improvement in accordance with the restrictions of the Air Operator Certificate (AOC) and the respective AMO approvals.
  • Keep under constant review improvements in safety equipment, procedures, and training and make constant recommendations, Shall be responsible for preparation and coordination of the Management Review Meeting that will be held once a year as per company regulatory requirements.
  • Attend Quality meetings and review boards to discuss matters arising from quality and safety audits.
  • Shall be the document owner of all company procedures manuals to ensure that they are produced to an acceptable standard.
  • Responsible for the oversight of the SMS operations throughout the organization
  • Shall work hand in hand with all operational departments to ensure that all contracted support organizations and service providers are acceptable to the company in accordance with company internal procedures and Uganda Civil Aviation Authority Regulations.
  • Perform quality surveillance on all operational systems, including that of the contracted organizations as a whole to ensure that they remain in conformity with the regulatory requirements and that all operations and maintenance are carried out in accordance with the maintenance contracts;
  • Establish and maintain a communication and coordination system between the different operational and maintenance departments and management.
  • Ensure that all non-conformances arising from audits are subject to closure during the required period that is set for them.
  • When delegating duties, ensure that individuals are qualified and competent to conduct the duties assigned to them.
  • Shall have the authority to conduct an audit/inspection in any operational area when deemed necessary.
  • Liaise with the Safety Manager and Security Manager as required and monitor the safety-related requests for corrective actions, as part of the Flight Safety Program monitoring function.
  • Ensure that all aircraft listed on the AOC are maintained to the standards required by Uganda Airlines and the conditions of AOC as prescribed by the Uganda Civil Aviation Authority.

Minimum Qualification and Experience:

  • Bachelor’s degree in Engineering with a focus in aerospace, aeronautical, mechanical, electrical or mechatronics engineering or and an additional two years of relevant training/experience in quality management OR Technical qualifications in Aircraft Maintenance Engineering/ Flight or Ground Operations.
  • At least five years’ experience in the field of aviation quality management.
  • Received type training on at least one aircraft type managed by Uganda Airlines.
  • SO 9001 Lead Auditor Course or equivalent formal training on audit techniques.
  • Detailed knowledge of aviation legislation, particularly ICAO, EASA, FAA & UCAA Regulations.
  • Successful completion of training in quality management recognized by the authority.
  • Shall be accepted/ approved by the Uganda Civil Aviation Authority
  • Knowledge and experience in IOSA and ISAGO practices shall be an added advantage.
  • Strong communication and presentation skills.
  • Analytical thinking, Attention to detail, and Good Interpersonal skills
  • High level of Integrity and Confidentiality
  • Sound understanding of Quality Audit reports
  • Trained and conversant with Airline Quality operations systems and procedures
  • Trained and conversant with Quality auditing
  • Trained and conversant with Airline Safety Management systems
  • Trained and conversant with Accident Investigation process and procedures
  • Trained and conversant with Operational Quality documentation systems


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AFCE Uganda is a Non Governmental Organization that seeks to contribute to creation of decent work for young people by promoting a positive attitude towards work, providing life skills, conducting trainings and developing linkages for interdependence and development. For feedback write to info [at]