Office Assistant / Cleaner – Gulu

Program/Department Summary:

Mercy Corps has been present in Uganda since 2006, focusing its interventions on economic and agricultural development, maternal child health and nutrition, governance, conflict management and humanitarian response. With funding from USAID, FCDO, ECHO, Sweden Government, Swiss Development Cooperation and private foundations including MasterCard Mercy Corps has been able to work together with communities in Uganda to respond to the needs of our target population, which is focused on youth and more specifically adolescent girls. In 2017, Mercy Corps had an impact on almost 1 million beneficiaries in Uganda through our work focusing on building resilience and enabling economic growth, improving opportunities to attain better health and nutrition, and improving governance and conflict management. Common themes include community engagement, inclusive development, gender, and working in partnership with local government, the private sector and civil society actors.

General Position Summary:

This position will most intensively support the FCDO funded Climate Smart Jobs programme being implemented in Northern Uganda with an office in Gulu.The Office Assistant/Cleaner will ensure that the office and surrounding area is always clean. He/she will offer administrative support as described below;

Essential Job Responsibilities:

  • Responsible for cleaning all offices. This includes general tidiness of office furniture, mopping floor, corridors, wiping desks, arranging desk, wiping cupboards, windows, cleaning telephone receivers, dusting for cobwebs, dirt and debris, etc
  • Ensure thorough cleanliness of the kitchen area and supply the adequate supply of kitchen items daily (e.g., soap, cleaning supplies, utensils, dishware, etc.) and report any maintenance requirements or shortages immediately to the Admin Officer.
  • Ensure sufficient drinking water is available for staff. The Office Attendant/cleaner will purchase/receive and prepare refreshments for office staff.
  • Notify the Admin Officer of the need for pest and rodent control or fumigation.
  • Responsible for reporting repairs and replacements encountered when executing daily tasks.
  • Run errands for supplies, materials and other program and organizational needs.
  • Use standard office equipment e.g., scanner, photocopier, printer, computer, etc.
  • Setup and breakdown in-office meeting space e.g., arranging tables, chairs, white boards, refreshments, etc.
  • Collecting and delivering office items, documents, mail and parcels as instructed.
  • Request, store and account for the office supplies and stationery
    in line with Administration guidelines.
  • Restock bathroom and cleaning with supplies
  • Empty trash bins and prepare for disposal
  • Gardening and scheduling compound grass trimming
  • Perform any other duties assigned by the respective line Supervisor

Knowledge & Experience:

  • The applicant should hold an Ordinary Certificate of Education (O’ level).
  • Three years’ experience as an office assistant/cleaner or in a related field.
  • Must have organizational skills and be able to work in a team-oriented environment.
  • Performance-oriented.
  • Able to work well under pressure.
  • Able to handle multiple tasks simultaneously and set priorities independently.
  • Basic written and verbal communication skills in English.
  • Able to write clearly and help with word processing using a computer when necessary.
  • Warm personality with strong communication skills.
  • Ability to work well with limited supervision.
  • Great communication skills.
  • Experience having worked NGO is an added advantage
  • Good Physical stamina

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility:



REPORTS DIRECTLY TO: Administrative Officer

WORKS DIRECTLY WITH: Operations department and coordinates with all programme and operations’ staff.

Success Factors:

  • Very positive attitude,
  • Cooperative, willingness to work long & extra hours, initiative, and flexibility

Living Conditions / Environmental Conditions

The position is based in Kampala, Uganda and may require limited in-country travel to support programs, including travel to insecure locations where freedom of movement is limited and areas where amenities are limited.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

 Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

Disclaimer: This job description is NOT an exhaustive list of the skills, effort, duties, and responsibilities associated with the position.

To Apply:

Interested applicants must submit the following by 16th September 2022

Please note that any application submitted that does not follow the above instructions will be automatically discarded.

Only shortlisted candidates will be contacted.

Mercy Corps does not charge any fees at any stage of the recruitment process.





Loyal: Shows firm and constant support to a cause

Dedicated: Devoted to a task or purpose with loyalty or integrity



High School or better.



3 years: Experience as an office assistant/cleaner or in a related field.


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About Author

AFCE Uganda is a Non Governmental Organization that seeks to contribute to creation of decent work for young people by promoting a positive attitude towards work, providing life skills, conducting trainings and developing linkages for interdependence and development. For feedback write to info [at]